Square One Shopping Centre, Lot 6 | 100 City Centre Dr, Mississauga
Corner of Duke of York Blvd & Square One Dr
Thursday - Sunday | 11am - 11pm
Wednesdays | 5pm - 11pm
IS THE WALK-THRU SUGAR RUSH EXPERIENCE COVID COMPLIANT?
To ensure your safety, our walk-through experience will operate with enhanced safety measures including:
- Reduced capacity in line and throughout the route as per the provincial guidelines, to ensure all guests have enough space to safely enjoy the experience
- We will continue to closely monitor the situation daily, and adjust our safety measures accordingly. Our number one priority is the safety of our guests.
DOES EVERYONE NEED A TICKET?
Yes! (Except children aged 2 & under are FREE and do not require a ticket for the event).
WHERE CAN I BUY TICKETS?
Tickets must be purchased in advance online at www.sugarrushtoronto.ca under the BUY TICKETS tab. They cannot be purchased at the door.
IS THIS A KID-FRIENDLY EVENT?
Yes! It's kid, parent, family, neighbor and even pet friendly on dog-friendly days as follows: Aug 8, 13, 15, 20, 21, 26, 28 and Sept 2 & 5.
*Pets must remain leashed at all times*
ARE DOGS ALLOWED?
🐶 We will be hosting dog friendly days.: Aug 8, 13, 15, 20, 21, 26, 28 and Sept 2 & 5
Your pet must remain on leash at all times. Please have your pets use the washroom before entering the event.
HOW LONG DOES IT TAKE AND WHAT SHOULD I EXPECT?
The set is just under a km and time will vary depending on your walking speed. We recommend showing up 15 to 25 minutes prior to your reservation to allow ample amount of time for the check-in process. To expedite the process, please have your barcode ready to be scanned ahead of time on your phone or printed out.
HOW LONG CAN I STAY INSIDE?
You are welcome to enjoy each section of the show at your own pace, however, the show is a one way street. Once you exit a specific zone, you must keep moving forward on the path and not move backwards.
WHEN DO THE LIGHTS TURN ON?
The lights turn on when the sun goes down. Times vary day to day depending on the time of year/season. Please google your specific date to see when the sun usually goes down if you would like to plan accordingly to see the lights at night.
WHERE CAN I FIND MY BARCODE?
Your ticket and unique barcode will be emailed to you after purchasing your ticket. Please check your spam inbox if you haven't received it. If you're still not having luck, please email us at julie@ellevents.ca
Tickets can be shown on your phone or printed.
CAN I RESCHEDULE MY RESERVATION?
Pending availability. Please email customer services at julie@ellevents.ca
ARE RESTROOMS AVAILABLE?
Yes, public restrooms are available at the EXIT of the experience. Please plan accordingly.
IS THE EVENT ACCESSIBLE?
Accessibility: the experience is wheelchair and stroller accessible.
WHAT HAPPENS IF WE ARE LATE?
We will do our best to fit you into the other reservation times.
IS THIS A RAIN OR SHINE EVENT?
Yes, we are open rain or shine so let's have some fun. In the event of a severe weather cancellation you will be able to reschedule to another date of your choice based on availability, an email with instructions will be sent to you.
ARE THERE ANY RULES?
Like all exhibits, we kindly ask that you do not touch any of the sectioned off art or scenic pieces. Specific areas allow for you to be immersed inside of the experience and interact with the props.
CAN WE TAKE PICTURES OR VIDEOS?
Yes! Feel free to take as many pictures as you wish and make sure to share and tag us!
WHAT IS YOUR REFUND POLICY?
The event has been set up so that it can easily be converted from a walk through to a drive-through if necessary. We will closely monitor the government restrictions for events and while we do not anticipate having to making the switch, all guests will be notified as soon as possible if the event needs to be converted to a drive-thru. Refunds will not be given if we need to change the events format. All ticket sales are final and non-refundable. Tickets are valid for one-time use only.
IS THERE PARKING AT THE EVENT?
Yes, parking is available immediately next to the experience, as well as throughout Square One Shopping Centre..
DISCLAIMER All persons entering the event grounds, do so at their own risk. No liability for loss, injury or damage to any person, property or vehicle will be assumed by Sugar Rush, Ell'Events Inc, Square One Shopping Centre or the City of Mississauga.